I am a survivor! A entrepreneurial, resourceful, self-motivated, passionate, process driven, and ambitious individual with over 15 years of solid work experience in International companies with diverse fields, and with more than 14 years in management capacity. Experienced in handling Sales (B2C & B2B), Collections (inbound & outbound), Customer Service (voiced & non-voiced) programs. Also experienced in leading E-commerce, Digital industry, Online and Offline Marketing and Advertising businesses. Spearheaded growth of start-up organizations with sound and efficient processes. Ensured profitability within the company and guaranteed great customer satisfaction and employee relation.
Specialties: Expertise in managing multiple lines of business for US call centers and digital companies. In depth knowledge in implementation and initial set up, operations management, business development, client service management, lead generation, process improvement (Six Sigma Black Belt), collections portfolio management, dialer management, training and development of call centers and digital companies in the Philippines.
Attitude: Survived 43 years of my life and continuing to survive. An out of the box thinker and resourceful. Very entrepreneurial, passionate and ambitious! Team player and can work in any given environment. Willing to learn and to share knowledge to colleagues. With a win win attitude, results oriented, dependable, and fun I can be a great addition to the organization
Chief Executive Officer / Founder
Booksy Philippines Inc. / ROTCIV Marketing
September 2014 - December 2016
o Strategy, Vision, and Leadership • Advice the global president and other key members on financial planning, budgeting, cash flow, investment priorities, and policy of organization. • Serve as management liaison to the board and audit committee, effectively communicate, and present financial matters during the board and committee meetings. • Lead the development of company’s strategic goals and objectives as well as the overall management of the company. o Team Development / Leadership • Oversee, direct, and organize the work of all employees. Promote a culture of high performance and continuous improvement that values learning, efficiency, and commitment to quality. • Ensure all employees receive timely and appropriate training and development • Establish and monitor employee performance and development goals. • Assign accountabilities, set objectives, establish priorities, conduct performance evaluations, performance appraisals, and administer salary adjustments • Mentor, train, and develop all employees by using a collaborative and supportive approach. • Commend and recognize individual and team effort of company when targets are achieved o Operations • Upgrader and implement systematic policies, internal controls, accounting standards, and procedures. • Plan, coordinate, and execute the monthly and annual budget system. • Ensure company is in adherence to strategic plans and make necessary adjustments if need be. • Provide analytical support to the organization to ensure improvement of performance. • Improve administrative and operational accounting services such as treasury management, grants, payment processing, payroll, accounts payable, and purchasing.
Ateneo Graduate School of Business
Six Sigma Black Belt
2007 - 2008