Wilfred Torres

Orlando, Florida, US

Serial Entrepreneur | Investor | Innovator | Business Strategist | BPO Profesional
Wilfred's Skills
Dynamic
Passion for Quality
Passion for Success
Passion for Excellence
Idea Incubation
Service Businesses
Goal-driven leader
Goal Oriented
Proactive
Hustle
Business Design
Business Conceptualization
Business Concepts
Business Process Outsourcing (BPO)
Outsourcing
Entrepreneur
Entrepreneurial Startups
Start-ups
Growth
Strategy
Marketing
Operations
Background

Startup Experience

Founded 2+ startups

About Wilfred

True passionate entrepreneur driven by new challenges. Over 12 professional years experience in the Call Center industry and 10+ years in diverse and fast-paced companies in fields ranging from retail, service, entertainment and advertising. Strong expertise in developing new businesses and markets, hiring and developing successful teams.

I began my entrepreneurial journey at the age of 12 starting a small sound and lightning rental business, when I turned 20 I formally entered on the entertainment and services business and as a co-founder, launched 2 startups and built those into successful privately-owned companies, one became the largest entertainment and concert company in the northern region of the Dominican Republic. Later on I opted to start a businesses that did not solely depend on the country’s local economy, this is when I started my journey in the Call Centers (BPO) industry, founding my first major startup which started with 10 employees and in less than 2 years grew up to more than 450 employees and working with Fortune 500 U.S. clients and becoming the first call Center in the Dominican Republic to be certified in two ISO international standards ISO 9001 (Quality Management Systems) and ISO 27001 (Information Security Management)

Today, 15 years later I'm woking to make a big jump into the tech startup field and help to develop some of the next big companies of this upcoming decade.

PERSONAL STRENGTHS:

Startup Builder.
Passion for excellence.
Highly energetic and creative.
Proactive and dynamic.
Entrepreneurial by nature and driven by new challenges.
Strong expertise in developing performance driven and successful management teams.
Strong commitment with ethic and values
Change Strategy & Management.
Marketing & Branding Strategies.
Expertise as a Board member of private companies.
Experience in corporate leadership.

Quote

"Work hard in silence let success make the noise" - Unknow

Work Experience

Chief Executive Officer / Founder Partner

Bridgecom

March 2009 - Today

BridgeCom is a business service company providing a wide variety of high quality Call Center and Business Process Outsourcing solutions to large, small, and medium enterprises worldwide. Bridgecom’s Contact Center operation provides highly skilled competency in bilingual resources to you, with a track record of doing business in the U.S and Europe . We have a state of the art call center strategically located in Santiago, DR.

CEO / Founder

LAHS (Latin America Hosted Services)

May 2015 - Today

Latin America Hosted Services provide hosted solutions and plug & play seats leasing services for multinational and global BPO companies looking for expand operations on nearshore and emerging bi-lingual labor pool markets. LAHS Seat Leasing services offer complete turn key and tailor- made solutions to meet the specific needs and requirements of our clients.

Founder

Cloudshore

July 2018 - Today

Startup / BPO, AI, Gig Economy, Crowdsourcing B2B Startup. Status: Early stage - Pitch Deck Completed / Company incorporation and Co-Founder team formation in progress.

Investor

Mindcatch

December 2017 - Today

Disruptive Augmented Reality Startup Mindcatch is an Augmented Reality platform designed to revolutionize the way people communicate with the world!

Founder

Medapp

May 2018 - Today

Startup / Latin America Market Disruptive M-Health SaaS App Platform. Status: Full App Development in progress.

CEO / Founder

Caribbean Homes Vacation Rental

May 2016 - Today

Caribbean Beachfront & Golf Properties / Vacation Rental.

Co-Founder / COO

Mynt Entertainment

September 2005 - Today

The largest and most important entertainment company in the northern of the Dominican Republic. An innovative company dedicated to marketing, and production of large scale artistic events. Mynt Marketing Division works with brands to strategically identify the best markets, venues, artists and opportunities to reach their target consumer through sponsorships or custom music platforms.

Co-Founder

Barttola Brasserie

February 2016 - Today

First fine dine restaurant in the Dominican Republic and the Caribbean region with a Michelin Starred Chef, and a Gold Medal winning restaurant in "Copa Culinaria de Las Americas" (The most important culinary competition in the American continent)

CEO / Co-Founder

Globcom

August 2005 - April 2009

First call Center in the Dominican Republic to be certified in two ISO international standards. ISO 9001 (Quality Management Systems) and ISO 27001 (Information Security Management)

Regional Partner

Faster Capital

October 2018 - Today

FasterCapital is a virtual accelerator and incubator program based in Dubai Internet City. We help startups through our acceleration and incubation programs. FasterCapital was established in 2010 and our model has been publicly available since 2016. Fastercapital currently has more than 248 startups in the acceleration program, 20 incubated startups and 147 offices worldwide. FasterCapital has multiple rounds of funding per year during each of which we will be selecting startups that can be accelerated or incubated.

Education

FIU

Marketing

1996 - 2000

Accelerator/Incubator

Faster Capital