Phone support

24/7 Phone Support - US-based - Any ideas?

Jason Brand Co-Founder and CEO @Lenda, @500 Startups Batch 9

March 26th, 2014

Anyone out there using outsourced, us-based 24/7 phone support?  We're a small team and sometimes can't get to the phone when it rings.  We want a human voice to answer as we've had zero messages left.   I've checked out AnswerConnect but when demo'ing the account, one rep didn't even mention the business name when answering - just said "hello?"  (I waited for 3 weeks to call the lines - good thing.)  

Any ideas are appreciated. 

Chris Phenner

March 26th, 2014

For voice-based support 24/7: http://callruby.com I know multiple firms/folks personally who have used it and loved it.

Anonymous

March 26th, 2014

JCurve is one I know of. http://www.jcurve.com/

Will Glasson Assistant County Attorney, Multnomah County

March 26th, 2014

Save your money and just use a Google Voice account. Works better than you'd think, and you get to field the calls yourself. 

Jason Brand Co-Founder and CEO @Lenda, @500 Startups Batch 9

March 26th, 2014

Were using Google Voice now. Cant field the calls all the time plus no messages have been recorded. With our biz model, the pricing Im seeing would pay for itself with one client saved. -- Jason van den Brand Co-Founder and CEO 415.215.7165 GoRefi 991397 - NMLS ~ 01926580 - CA DRE GoRefi | Angel List Facebook | Twitter | LinkedIn

Alasdair Clements Co-Founder, GoCAR GPS-Guided Tours

March 26th, 2014

I heard Ruby Receptionists in Portland offering this service.

Monica Borrell CEO and Founder at Cardsmith

March 26th, 2014

http://www.callruby.com/  another vote for Ruby. 

Jason Brand Co-Founder and CEO @Lenda, @500 Startups Batch 9

March 26th, 2014

Thanks, Monica and Alasdair. And all of you. Founder Dating +1 for making that the most insanely easy way to find quality answers for an everyday problem. Ruby it is and the 14-day free trial is in effect! :) -- Jason van den Brand Co-Founder and CEO 415.215.7165 GoRefi 991397 - NMLS ~ 01926580 - CA DRE GoRefi | Angel List Facebook | Twitter | LinkedIn

Robert Birchall Digital Marketing Consultant with a Passion for Helping Businesses Grow.

March 27th, 2014

I've probably spoken to 100 businesses that use this type of service. Take comfort knowing that most find the same issue. Finding a good one may take a few tries. You could split test 2 or 3 at the same time depending how many calls you have.