We started a new service a couple months ago where visitors to GetHuman.com
can now enter the reason why they are trying to reach some company. We then try to solve the problem by either providing information or sometimes calling the company and acting on behalf of the customer in order to solve their problem. This service has grown pretty fast, so we are starting to look for additional customer advocates, but there is some internal debate as to where to find potential candidates and what type of background they should have. Some of the ideas thrown around include:
- college interns
- people with paralegal experience
- someone coming from the non-profit world
- MBA students
The challenge is that while some of the work involved is just searching around on the internet for a good answer, some of it also involves fighting on behalf of the customer and having good negotiating skills. While college interns or anyone could probably handle the former, the latter is much harder to find.
Any ideas/thoughts would be appreciated.